Knowledge base

Emerald24 payment cards are available to both individual (consumer) and corporate customers who hold an active Emerald24 account.

• Consumers can request cards for personal use.
• Corporate customers can issue cards for business purposes, including cards for directors, employees, or authorised representatives.

Card availability is subject to successful onboarding, identity verification, and compliance checks.

Become a customer: Sign up

Card type: Emerald24 offers virtual and plastic (physical) payment cards.

Virtual cards

A virtual card is a digital payment card that does not have a physical form. It comes with a 16-digit card number and full card details, allowing you to make secure online purchases. Available to both individual (consumer) and business customers.

• Available instantly after issuance
• Suitable for online purchases and subscriptions

Plastic cards

Plastic cards are physical payment cards delivered to your address. Available to both individual (consumer) and business customers.

• Suitable for online and in-store payments
• Supports ATM withdrawals
• Supports contactless payments

Card functionality

Both virtual and plastic cards allow you to:

• Make online and point-of-sale purchases
• Track transactions in real time
• Instantly block or unblock cards
• Use your card worldwide where Mastercard is accepted

Additional information:

1. Can I use my card in different currencies? – Currently, all Emerald24 cards are single-currency, with balances denominated in EUR. You can still make payments in other currencies – the amount will be automatically converted at the applicable exchange rate.
2. Will my card support contactless payments? – Yes. Contactless payments will be activated after your first in-store purchase, once you enter your PIN at the payment terminal.
3. Can I add my card to Apple Pay or Google Pay? At the moment, Apple Pay and Google Pay are not supported by Emerald24.

To order a card:

1. Log in to your Emerald24 account: Log in
2. Navigate to Cards → Order a card
3. Select the card type (virtual or plastic)
4. Confirm cardholder details and delivery address (for plastic cards)
5. Submit your request

Additional information:

1. When will cards be available? – Virtual cards are issued immediately. Plastic cards are produced and shipped according to standard delivery timelines. Additional KYC process might be required for corporate cards.
2. Can I have several business cards? – Yes, additional business cards can be issued once the employee or authorised representative has successfully completed KYC verification. Please contact your account manager to proceed.
3. How many cards may I have? – Each cardholder is able to get 1 virtual and 1 plastic card.

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