FAQ

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

Emerald24 payment cards are available to both individual (consumer) and corporate customers who hold an active Emerald24 account.

• Consumers can request cards for personal use.
• Corporate customers can issue cards for business purposes, including cards for directors, employees, or authorised representatives.

Card availability is subject to successful onboarding, identity verification, and compliance checks.

Become a customer

Card type: Emerald24 offers virtual and plastic (physical) payment cards.

Virtual cards

A virtual card is a digital payment card that does not have a physical form. It comes with a 16-digit card number and full card details, allowing you to make secure online purchases. Available to both individual (consumer) and business customers. 

• Available instantly after issuance
• Suitable for online purchases and subscriptions

Plastic cards

Plastic cards are physical payment cards delivered to your address. Available to both individual (consumer) and business customers.

• Suitable for online and in-store payments
• Supports ATM withdrawals
• Supports contactless payments

Card functionality

Both virtual and plastic cards allow you to:

• Make online and point-of-sale purchases
• Track transactions in real time
• Instantly block or unblock cards
• Use your card worldwide where Mastercard is accepted 

Additional information:

1. Can I use my card in different currencies? – Currently, all Emerald24 cards are single-currency, with balances denominated in EUR. You can still make payments in other currencies – the amount will be automatically converted at the applicable exchange rate.
2. Will my card support contactless payments? – Yes. Contactless payments will be activated after your first in-store purchase, once you enter your PIN at the payment terminal.
3. Can I add my card to Apple Pay or Google Pay? At the moment, Apple Pay and Google Pay are not supported by Emerald24.

To order a card:

1. Log in to your Emerald24 account https://app.emerald24.co.uk/#/login
2. Navigate to Cards → Order a card
3. Select the card type (virtual or plastic)
4. Confirm cardholder details and delivery address (for plastic cards)
5. Submit your request

Additional information:
1. When will cards be available? – Virtual cards are issued immediately. Plastic cards are produced and shipped according to standard delivery timelines. Additional KYC process might be required for corporate cards.
2. Can I have several business cards? – Yes, additional business cards can be issued once the employee or authorised representative has successfully completed KYC verification. Please contact your account manager to proceed.
3. How many cards may I have? – Each cardholder is able to get 1 virtual and 1 plastic card.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.

We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.No worries — we’re here to help! Reach out to our team, and we’ll get you the answers you need.