General
These Terms and Conditions (or “T&C”) set out the contractual terms which apply to your electronic money account and any associated card and payment services provided by us to you. Please make yourself familiar with these T&C before you apply or start using your Account, activate your Card or use any of our Services. By clicking the tick-box “Confirm” under T&C, or by activating your Card and/or start using our Services, you acknowledge that you have read, understood and agree thereto. Most of the T&C provisions apply to both customers who are consumers and those who are corporate clients. Our aim is to make the application clear and transparent in this document, These T&C apply to both UK-based and international customers. Importantly, please note that irrespective of where a customer is resident or physically present, we only issue electronic money in the United Kingdom, by virtue of being an authorised electronic money issuer.
- Definitions
3DS – a security protocol that allows a Cardholder to authenticate an online Transaction, for instance by confirming a one-time password texted/e-mailed to his or her device, accepting a transaction via User Online Portal, or by similar means made available by us.
Account – your electronic money account held with us.
Account User – you, or other individual, who has been authorised by you to have access privileges to User Online Portal.
Agreement – a legally binding contract between you and us consisting of these T&C, Questionnaire and all Appendixes, as may be varied from time to time.
APP Fraud – the United Kingdom’s authorised push payment fraud reimbursement scheme which came into force on 7 October 2024.
Appendix – one or more Appendix to this Agreement which may include legally enforceable obligation.
ATM – Automated Teller Machine.
Authority – an authority of the state that produces rules which have the force of law and with which we are required to comply. Such authorities, for example, include the Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA), Bank of England, HM Revenue and Customs (HMRC) and the National Crime Agency (NCA).
Automatic Payment – Direct Debit, Standing Order and Future Dated Payment.
Available Balance – the value of funds available for use, depending on the type of Transaction, either on your Account, or, on the Card.
BACS Credit – BACS (Bankers’ Automated Cleared System) Direct Credit as set by the UK regulation. A service enabling organisations to make payments to an account which takes 3 Business Days for the funds to be cleared.
Business – any form of business undertaking not being a consumer. Business Day – a day, other than Saturday, Sunday or public holiday in England and Wales, when banks are generally open for business.
Card – means any EMERALD24 physical card or a Virtual Card, as the case may be, linked to your Account, and displayed in a separate section in User Online Portal. Unless we say otherwise, when we refer to a ‘Card’, we are referring to any physical or Virtual Card.
Card details – 16-digit card number, security code (CVV), expiry date.
Card Balance – the value of funds available for use with your Card. Cardholder – a person to whom the Card has been issued to and who legally uses the Card.
CoP – ‘confirmation of payee’ account name checking service, a facility provided to help ensure that payments are not sent to the wrong account
Consumer – a natural person acting for purposes outside his trade, business or profession.
Credentials – a login name, password and other security elements you use for accessing the Account.
Direct Debit – a service allowing a third party to collect pre-authorised funds from your Account electronically on agreed dates, for example, to pay bills.
EEA – the European Economic Area which currently includes all member states in the European Union together with Iceland, Norway and Liechtenstein.
EMERALD24 App – the mobile application that allows you to access User Online Portal.
EMERALD24 Web – an online website available at app.emerald24.co.uk that allows you to access User Online Portal.
E-money – the electronic money associated with your Account.
Faster Payment – a service allowing you to make and receive fast electronic payments in the UK provided that the receiving organisation or bank is part of Faster Payments scheme.
Fee – fees and other type of payments you must pay to us or to third parties, as the case may be, and as set out in Appendix 2 to these T&C, as varied from time to time, and current version always being available in User Online Portal and at our Website.
Future Dated Payment – an individual, one-off payment set up to be made at a future date which is intended to be sent to the recipient bank on the day specified.
Limits – specific values (incl. amounts) to which we may limit Transactions on your Account and/or with your Card.
Mastercard – an international payment card organization Mastercard International Incorporated.
Merchant – a retailer, or any other person, firm or corporation that accepts cards which display the Mastercard acceptance sign, other than those blocked by us on the basis of its risk management policies.
Operation – each and every action performed at User Online Portal, including Transaction.
Payment Details – the details necessary for execution of the Payment Order as in more details described in Paragraph 9.3.
Payment Order – an instruction made by you to us requesting execution of a Transaction involving your Account and/or your Card.
PIN – your four-digit personal identification number for use with the Card.
Prohibited Activity – any activity set out at Appendix 1 to this Agreement, as varied from time to time, and current version always being available in User Online Portal and our Website.
Questionnaire – an online application form to be completed and upload by you alongside with all documents requested via User Online Portal in order to request Account opening.
Third-Party Services – services provided and governed by a particular third-party, although being accessible via User Online Portal.
Transaction – an act of placing, transferring or withdrawing funds involving your Account, purchases and/or ATM withdrawals made with your Card.
Security Details – your PIN, Credentials, any authentication code we send to you, and any other security information which you use in order to access your User Online Portal or authorise an Operation.
Services – services we provide to you under the Agreement.
Standing Order – particular Payment Order from you to us to make regular or recurring payments to a particular person or organisation.
Terms and Conditions (also: T&C) – these Terms and Conditions, as varied from time to time, and current version always being available in User Online Portal and our Website.
User Online Portal – your individual page we have created for you within our system, which serves as your personal area, where you can perform Transactions and Operations and access information thereof.
Virtual Card – an EMERALD24 Card provided in electronic form, typically used for online Transactions.
We, us, our (also: EMERALD24) – EMERALD FINANCIAL GROUP (UK) LTD, a company incorporated in England and Wales, CRN 11557885, UK FCA reference No. 900908. Website – a website emerald24.co.uk owned and operated by us.
You (also: you, your) – you, as owner of the Account and a party to the Agreement.
2. Interpretation
In the Agreement, unless the context requires otherwise:
- words in the singular include the plural and vice versa and words in one gender include any other gender;
- a reference to a statute or statutory provision includes
- (i) any subordinate legislation (in respect to UK laws as defined in Section 21(1), Interpretation Act 1978) made under it;
- (ii) any statute or statutory provision which modifies, consolidates, reenacts or supersedes it whether such statute or statutory provision comes into force before or after the date of the Agreement;
- (c) a reference to: (i) any party includes its successors in title and permitted assignees; (ii) words importing persons shall include any individual, firm, body corporate, association or partnership, government or state (whether or not having a separate legal personality); (iii) a Clause, Section, Schedule or Paragraph is a reference to the clause, section, schedule, or paragraph of, or to, these T&C. References to a Paragraph made in Appendix shall, unless otherwise specified, be deemed to be a reference to a paragraph of that Appendix; a reference to the Agreement shall be a reference to the entire Agreement including all of its parts as defined above; the words “including”, “include”, “for example”, “in particular” and words of similar effect shall not be deemed to limit the general effect of the words which precede them and “including”, “include” and “for example” shall be deemed to have the words “but not limited to” following them. (e) these T&C together with all its Appendixes and Questionnaire form a unite, legally binding contract between you and us.
2. Interpretation
In the Agreement, unless the context requires otherwise:
(a) words in the singular include the plural and vice versa and words in one gender include any other gender;
(b) a reference to a statute or statutory provision includes
(i) any subordinate legislation (in respect to UK laws as defined in Section 21(1), Interpretation Act 1978) made under it;
(ii) any statute or statutory provision which modifies, consolidates, reenacts or supersedes it whether such statute or statutory provision comes into force before or after the date of the Agreement;
(c) a reference to:
(i) any party includes its successors in title and permitted assignees;
(ii) words importing persons shall include any individual, firm, body corporate, association or partnership, government or state (whether or not having a separate legal personality);
(iii) a Clause, Section, Schedule or Paragraph is a reference to the clause, section, schedule, or paragraph of, or to, these T&C. References to a Paragraph made in Appendix shall, unless otherwise specified, be deemed to be a reference to a paragraph of that Appendix; a reference to the Agreement shall be a reference to the entire Agreement including all of its parts as defined above;
(d) the words “including”, “include”, “for example”, “in particular” and words of similar effect shall not be deemed to limit the general effect of the words which precede them and “including”, “include” and “for example” shall be deemed to have the words “but not limited to” following them.
(e) these T&C together with all its Appendixes and Questionnaire form a unite, legally binding contract between you and us.
3. Our Services
3.1 We are authorised by the Financial Conduct Authority to issue electronic money and provide payment services under the Electronic Money Regulations 2011 (our reference number with the FCA is 900908).
3.2 We may from time to time introduce new services. If we do that, we will communicate that via our Website and/or User Online Portal. The terms and conditions in the Agreement will apply with regard to the new services, unless we notify you that other terms shall prevail.
4. Third-Parties Services
4.1. In addition to our Services, third parties, from time to time, may also provide you with services (Third-Party Services), accessible via User Online Portal provided you agree to accept their services. We do not recommend such third parties, and are not responsible for their acts or omissions.
4.2. Third-Parties Services may be governed by their own terms and conditions which supplement these T&C and which you accept in connection with the subscription of the respective service. Some Third-Party Services request you to enter into a direct agreement with the third party, in which case your rights and obligations in respect to the Third-Party Service are solely specified in such agreements. In case of any conflict between the third party terms and conditions and these Terms and Conditions, third-party terms and conditions in respect to the Third-Party Service shall prevail.
4.3. Where we employ a third-party with regard to a Service we provide to you, then we are responsible for the acts and omissions of that third party.
1. Acceptance of Terms
By accessing and using this website (“Website”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with any part of these Terms, please do not use the Website.
2. Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website.
You must not:
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Use the Website for any illegal or unauthorized purpose
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Attempt to gain unauthorized access to the Website or its systems
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Disrupt or interfere with the security or performance of the Website
3. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and code, is the property of the Website owner or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without prior written consent.
4. User Content
If you submit or upload any content to the Website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with the Website.
You are solely responsible for the content you provide.
5. Disclaimer
The Website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Website.
We do not guarantee that the Website will be error-free or uninterrupted.
6. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Website.
7. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.
8. Termination
We reserve the right to suspend or terminate your access to the Website at any time, without notice, if you violate these Terms.
9. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the revised Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Country / Jurisdiction], without regard to its conflict of law principles.
11. Contact Information
If you have any questions about these Terms, please contact us at: